Shipping policy

At Pres Haus, every garment is made to order. Rather than holding excess inventory, we create each piece after your order is placed, helping us reduce waste while delivering thoughtfully made essentials.

Order Processing

Once your order is placed, production begins as soon as possible.

Production Time

  • 3–7 business days

Please note that production times may vary slightly during peak periods, public holidays, or new product launches.

Shipping

Once your order has been completed, it will be shipped to your selected delivery address.

Estimated Shipping Times

  • Australia: 3–10 business days
  • International: Delivery times vary depending on the destination and local customs processing.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking information (where available).

Multiple Items

If your order contains multiple products, they may be produced and shipped together. In some cases, items may arrive in separate parcels depending on production requirements.

Shipping Delays

While we work closely with our production and shipping partners to ensure timely delivery, occasional delays may occur due to:

  • High order volumes
  • Public holidays
  • Weather events
  • Carrier delays
  • Customs processing for international orders

We appreciate your patience and understanding if these situations arise.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

If an incorrect or incomplete address is provided, this may result in delivery delays or additional shipping charges. Pres Haus cannot be held responsible for orders shipped to an incorrectly entered address.

If you notice an error after placing your order, please contact us immediately. We'll do our best to update your details before production begins, however changes cannot be guaranteed once an order has entered production.

Lost or Damaged Parcels

If your parcel is lost in transit or arrives damaged, please contact us as soon as possible with your order number and any relevant photos (if applicable). We'll work with our production and shipping partners to resolve the issue as quickly as possible.

Questions?

If you have any questions about your order or shipping, please contact us at hello@pres-haus.com and we'll be happy to help.