Refund policy

At Pres Haus, every piece is made to order especially for you. This allows us to reduce waste and create thoughtfully made garments without holding excess inventory. Because of this, our returns policy differs from that of traditional retail stores.

Change of Mind

As all items are made to order, we are unable to accept returns or offer refunds for:

  • Change of mind
  • Incorrect size selection
  • Preference for a different colour or design
  • Accidental orders

We encourage you to review our size guide carefully before placing your order. If you have any questions before purchasing, we're always happy to help.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of receiving your order.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item, including the fault and the garment label if applicable

Once reviewed, we'll arrange an appropriate solution, which may include a replacement or a full refund at no additional cost.

Print & Colour Variations

Our garments are printed individually, and slight variations in print placement, colour, or garment shade may occur. These are a normal part of the production process and are not considered defects.

Please note that colours may also appear differently depending on your screen or device settings.

Cancellations & Order Changes

As production begins shortly after an order is placed, we can only accept cancellations or changes if production has not yet started.

If you need to update your order, please contact us as soon as possible. While we'll do our best to help, we cannot guarantee changes once production has commenced.

Refund Processing

Where a refund has been approved, it will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product has a major fault or does not meet consumer guarantees, you may be entitled to a repair, replacement, or refund in accordance with your rights under Australian law.

If you have any questions about your order, please contact us at hello@pres-haus.com and we'll be happy to assist.